TERMS AND CONDITIONS

New Clients

If you have not worked with me before, please get in touch before booking so I can get an understanding of your individual requirements. You will need to complete a Health Questionnaire. 

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Cancellation Policy

For 1:1, 2:1 and private classes I require a minimum of 24 hours notice for changes/cancellations. Your appointment times are reserved for you and I need an adequate amount of time should I need to reschedule/reallocate that appointment. If you need to cancel or change an appointment on a Monday please let me know via email helen@helenpilates.com by 4pm on Friday. Any changes/cancellations occurring with less than 24 hours notice as specified above, will be charged the full amount. The Group Classes are paid for as a block and cannot be carried over - please try your best to come each week. Thank you

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Travel Costs

For those clients who require home visits some additional charges apply for mileage and travel time.

Thank you